Shipping & Delivery

1. When your order is dispatched

Most orders are shipped within 7 to 8 days of being placed. This is not guaranteed - in rare cases an order may ship later than 8 days. If we foresee any delay, we will always notify you in advance.

2. Handmade and made-to-order pieces

Handmade items need 10 working days to make, and are delivered within 20 to 25 days of the order being placed. This is the one timeline on this page quoted from your order date rather than from dispatch, because the making time comes first.

3. Delivery time after dispatch

Once shipped, estimated delivery is 7 to 10 working days, depending on your shipping address. Distance from our dispatch location, and whether the pincode is a metro, standard or remote serviceable area, all affect where in that range your parcel falls.

4. Tracking your parcel

We will email or WhatsApp your tracking details as soon as the order ships, so you can follow the parcel with the courier directly.

5. Delays outside our control

Most orders arrive on time, but delivery can be delayed by weather conditions, by the courier company, or by other circumstances beyond our control. We are not responsible for such delays. In those rare cases we will call you and let you know your order status.

6. Reporting a delayed or undelivered parcel

If your parcel has still not arrived 15 working days after you received tracking details, email mj@madhusjewellery.com or WhatsApp +91 73825 25467 with your order number. Reports made after 15 working days from the shipment date will not be considered for a refund.

7. Damage in transit

Damage must be reported on the day the parcel is received, with a video of it being opened. This is set out in full in our Cancellation & Refund policy.