Cancellation & Refund Policy | Madhu's Jewellery

1. Cancelling an order

An order can be cancelled up until it is shipped. Once the order has been shipped it cannot be cancelled.

2. Handcrafted pieces vary

All our jewellery is handcrafted and studded with semi-precious stones, so pieces may carry slight irregularities or imperfections. These come from the human involvement in making them - every piece is one of a kind, just like you and me. Such variations are not treated as defects.

3. No returns or exchanges

We do not accept returns or exchanges, except where the product has been damaged in transit.

4. Reporting transit damage

Damage or defects must be reported on the same day the order is received, with a video of the parcel being opened. Reports made after that day, or without the unboxing video, cannot be accepted.

5. Sending a damaged item back

Every shipment is packed after a quality check. Where a return is agreed, the customer couriers the shipment back at their own expense - or you can contact customer support and we will book the return shipping for you.

6. Customised orders

Customised orders cannot be cancelled. The amount paid cannot be refunded, and the piece cannot be exchanged for another product.

7. How refunds are issued

Where a refund is due under this policy, it is credited to the original payment method. Please allow your bank the usual processing time for it to appear on your statement.

Cancellation & Refund